Refund policy
At LuxLale, we want you to love your silk piece. Because our garments are made from delicate, luxury silk, please review this policy carefully before purchasing.
Size Exchanges & Store Credit
If the size isn't right, we're happy to offer a one-time exchange or store credit, within 14 days of delivery.
To qualify, the item must be:
- Unworn and unwashed
- Unaltered
- In original condition with all tags attached
- In original packaging
Return shipping is the customer's responsibility, unless the item was shipped to you in error. We do not offer cash refunds for sizing issues or change-of-mind returns — only exchange or store credit. Only one exchange is permitted per order.
Refunds
Refunds to your original payment method are issued only in these two cases:
- Wrong item shipped — you received something different from what you ordered.
- Verified manufacturing defect — a flaw in materials or construction present at the time of delivery.
To request either, contact us within 72 hours of delivery at info@luxlale.com with your order number and clear photos/video of the item and packaging. Claims submitted after this window, or after the item has been worn, washed, or dry-cleaned, cannot be accepted, as wear and improper care cannot be reliably distinguished from manufacturing issues once an item has been used.
All claims are reviewed and confirmed at LuxLale's discretion. Approved manufacturing defects will be refunded in full, including original shipping.
Not Eligible for Return, Exchange, or Refund
- Final sale / clearance items
- Items damaged by improper washing, dry cleaning, or general wear
- Items missing original tags or packaging
- Custom or made-to-order pieces
Care Instructions
Our silk pieces are dry-clean only. Damage from improper washing or care is not considered a manufacturing defect.
Contact Us
For all return, exchange, and refund requests: info@luxlale.com — include your order number and photos/video where applicable.